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Feather River Bulletin
Quincy, California
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May 7, 2014     Feather River Bulletin
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May 7, 2014
 

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6lIB Wednesday, May 7, 2014 Bulletin, Kecorcl, vrogresswe, Keporer Almanor insurance company celebrates double anniversaries This July 1, Rouland Insurance will celebrate its 30th anniversary of serving clients in the Lake Almanor Basin and this special occasion follows on the heels of Bob Rouland's Dec. 13, 2013, anniversary of being a broker for Farmers Insurance Co. "We're lucky; how many people can come up here and make a living for 30 years in a business that keeps them so involved with the community?" Linda Rouland said. In looking back over the years Linda spoke about the changes in the way the business operates. "One thing that has been evolving in our agency is that we each do a more specialized job. We each used to help with anything. Now, insurance is changing so much you reallyneed advanced knowledge in specialized areas," she said. As an insurance broker, Linda specializes in health insurance, commercial business insurance, bond guarantees associated with contractors and employment and contractors' liability insurance. She writes insurance policies and claims for Anthem Blue Cross, the California State Compensation Fund, Traveler's Insurance, Safeco and Allied Insurance. She also writes special insurance policies for those homeowners whose properties are deemed high-risk. Correcting what might be a false assumption on the part of homeowners, she said, "You can have a home in a low ISO rating area that doesn't meet the underwriting guidelines of many insurance companies." Bob primarily contracts PROFILES IN BUSINESS ROULAND INSURANCE Rouland Insurance Location: 650 Main St., Chester Telephone: 258-2218 Hours of operation: Monday - Friday 8:30 a.m. - 5 p.m. and later or weekends by appointment with Farmers Insurance Co. in the areas of auto, home, life insurance, business commercial insurance and insurance for recreational vehicles such as motor homes, quads and boats. He also contracts with Foremost Insurance and Bristol west for special risk drivers. Business challenges "Our greatest challenge recently has been the Affordable Care Act because it was difficult to have communication with Covered California," Linda said. Among the specific Covered California challenges listed by Linda was the frequently down website and the inability to get through on a busy telephone line. "When we did get through, the person answering the phone would just hang up on HappyMothe00sDay ..... to all you Hot Mamas.: FREE *Through May 51 , 2014 00Utomotlve (530) 283-2211 200 E. Main St., Quincy Appreciating life and community in the Lake Almanor Basin is likely a major key to the success and longevity of Rouland Insurance. From left: insurance agent Kelly Sanders, brokers Linda and Bob Rouland and golden Labrador Hurley, who works as t office manager and greeter. Photo by M. Kate West us -- it was difficult to care for clients," Linda said. She also said the challenges continue with new and constantly changing guidelines. Despite the challenges and the closing of the open enrollment period, she wants the community to know there are still instances in which people can enroll for health insurance. As for the last challenge identified by the Roulands, it is mostly the secret to their longtime success. "While we don't sell anything tangible, what we do take pride in is being associated inconveniences. "At the end of the claim we want folks to feel the process went smoothly and they ha d constant contact with us until they are back or better than they were before the , claim/' Linda said. When asked if they have plans for the future of the business Linda said, "At 30 years, we are going to keep the company personalized -- we are just going to keep on keeping on." New" bicycle insurance "We have the interesting new project of bicycle insurance, which is just like responsible for positive .... a car insurance policy. outcomes. "When the need arises for a insurance claim, clients can feel assured they will receive help to not only get them back to where they belong but assistance in helping to overcome the "Lots of folks have very expensive equipment and they are now on the road more on their bikes than in their cars," Linda said. The policies include coverage for uninsured and underinsured motorists, liability, medical, GUARANTEED loss of the bicycle itself, theft or collision. Licensed insurance agent Kelly Sanders rounds out the service offerings at Rouland Insurance. "We could never do what we do without Kelly; she is awesome. One of the best things we have done over the past 30 years is hire Kelly; she is such an important part of our success," Linda said. And when it comes to office dynamics, the Roulands' 10-year-old yellow lab, Hurley, who is considered the official office manager and greeter, is given a lot of credit. "She knows the sound of client cars and knows when a treat is arriving and even recognizes the engines of the FedEx and UPS trucks," Bob said. More about the Roulands Bob and Linda Rouland have lived in Chester since July 4, 1984. They met when they were set up on a blind date by both families' younger siblings. They have two children. Deitra, who is married, lives in Redding and works as a counselor at Enterprise High School. Their son, Jamie, is a police officer with the Chico Police Department. He is married to his Chester sweetheart, Alisha Sylvester. They live in Chico and have one child. Both Roulands have sat as board members with the Chester-Lake Almanor Chamber of Commerce. While Bob is a 31-year member of the Lake Almanor Elks Lodge, Lnda is a life member of Soroptimist Irtternational of Lake Alrtiaor. They both started and coordinated the affiliated S Club at Chester High School. Bob volunteered as president of Chester Little League and was the CHS Booster Club president for a number of terms. He was a charter member of the Rotary Club of Chester and has been with the Westwood Rotary Club for many years. Mother's Day On The Lake! WANTED OLD COIN COLLECTIONS... Pre-1965 Silver Coins, Proof Sets, Old Currency, Pre-1936 Silver Dollars, 10k-24k Gold. FREE APPRAISALS ....... Now taking reservations! Over 25 years in the coin business! 530-589-3585 or 530-370-010 Leave Join Us for a Mimosa Brunch Sunday, May 11 th" 10am to 3pm BEACHFRONT ,, .............. / BAR & GRILL 3000 Almanor Dr. West Lake Almanor