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Feather River Bulletin
Quincy, California
October 31, 2012     Feather River Bulletin
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October 31, 2012

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2A Wednesday, Oct. 31, 2012 Feather River Bulletin Sh f reczatzon Quincy Library Group co-founder Bill Coates presents a painting to Fran Peace, a Iongtime aide and district director for Congressman Wally Herger, during the Quincy Library Group meeting Oct. 25. Herger (seated) and Peace have worked with the QLG for the past 20 years. Herger authored and championed the legislation that established and funded the Herger-Fein- stein Quincy Library Group Forest Recovery Act pilot project. Linda Blum painted this pitcture, which was inspired by a frequent stop on a QLG tour. Coates presented a painting of an eagle to Herger. Michael Jackson, another co-founder, is seated far right. Photo by Debra Moore Mike Taborski some independent feedback are greeted or not when they Publisher on shoppers' first impres-enter. i . sions when entering the In their summary, they re- store, their opinion of the ported the majority of stores "We will travel to the vari- store's inventory and the lev- were given high marks for ous communities in Plumasel of customer service each the cheerful way they greeted i County to do our Christmas provides its shoppers. Pric- customers and made them i shopping for a couple of very ing was not a factor in their truly feel welcome and glad i good reasons. We are confi- efforts, to have them there. In con- dent we will be able to find In all, 48 stores were ran- trast, one critic said some what we want and we had domly selected and shoppedclerks (or perhaps owners) such an enjoyable experience in September and October: "made it seem more like a du- visiting so many different Nine each in Quincy and ty tohave to say something." stores and getting to meet the Greenville, eight in Chester Even though the stores i folks in the different commu- (the team noted that on that with poor customer service nities." particular Monday they were were well stocked and clean, That was part of the sum- in town, five stores they at- these shoppers adamantly mary given by a small group tempted to visit were closed said they w,)uld not return. of"secret shoppers" to mem- for various reasons). Ten That's an e:tremely impor- bers of the Plumas Economic businesses were canvassed in rant remind for owners and :Recovery Committee (PERC) Portola and 12 stores wereemployees -- first impres- .! tasked with sharing their ex- rated in the Graeagle-Blairs- sions leave a lasting impres- ! periences of shopping locally, : den area. ' sion. ! both good and bad. The panel made a point of The findings also ad- :: This is the second time in a year anonymous shoppers revisiting a small handful of dressed the fine line between stores that didn't rate well employees trying to be help- !have visited retail establish- last time. In each case, the ful without being too pushy. ments throughout the coun- shoppers recorded clear im- "The ones who were willing :ty. i Following the lead of most provements in those areas of to engage in conversation i major chain stores, Bill Wick- concern that they had the pri- while we were shopping with- or year. out being too pushy made our i: man, PERC's chairman, said One criterion deemed the shopping experience memo- i his group believes it's helpful utmost of importance with fable." i: for local businesses to get every visit is how customers Unfortunately, there were [ PLUMASNEWS.COM ] Most passenger cars & light trucks. Diesels extra but ask about our new lower prices on diesel oil changes. (plus Recycle Fee & Sales Tax) PROVEN Lubrication Products Service Includes up to 5 qts Premium CAM2 0il Most passenger cars & light trucks. Diesels extra but ask about our newlower prices on diesel oil changes. And, we'll inspect: Air Filter Tire Pressure Wiper Blades Windshield Washer Fluid Alignment Wear Cabin Filter Transmission Fluid CV Axle Boots Brake Fluid Power Steering Fluid Shocks/Struts Coolant Recovery Differential Fluid Serpentine Belt Reservoir Fluid Fast, Friendly Service! Monday - Friday 8am - 6pm @ Saturday 8am - 5pm 116 E. M Horton Tire Center |q some stores in their estima- tion that didn't meet that lev- el of service. In those in= stances, the shoppers were left alone and never offered any assistance during the en- tire visit. Additionally, they found the number of stores that were very neat, organized, well stocked and clean far outnumbered the few stores that didn't meet any or all of that important, basic cFite- ria. Some were noted as be- ing too messy and cluttered in their opinion. One team member said his most impressive moment was when he went in to a store asking for something he knew they didn't carry. "The lady was very friendly and told me a store I could go to in town that would have a better chance of having what I was looking for. For this reason alone, I will go back to this store." Wickman said the teams' analyses specifically identi- fied each business they visit- ed. But he said that informa- tion is strictly confidential, known to only the shoppers and one committee member who will provide each busi- ness shopped with its own confidential findings. Others on the committee were given a summation, in- cluding the judges' com- ments, but with no business identification. PERC is scheduling anoth- er secret shopping mission for next summer when teams will visit a new set of busi- nesses countywide, ff you would like to make sure your business is visited, you can contact Wickman at billwick- Debra Moore Staff Writer It was a little like old times Congressman Wal- ly Herger, former supervi- sor Bill Coates and environ- mental attorney Michael Jackson talking about What's next for the Quincy Library Group. The conversation began 20 years ago and it was still go- ing last Thursday as the men met where it all began, in the Quincy library meet- ing room. The morning marked the end of one era and the begin- ning of another. As Herger concludes his final term at the end of the year, the Quincy Library Group is losing its staunchest ally in Congress. Last week turned into a goodbye of sorts with the group presenting both Herg- er, and his longtime aide Fran Peace, with paintings and accolades for their ef- forts on behalf of the group. "What do you say, but thank you so much," Herger said. "Nothing has been more gratifying than work- ing with the Quincy Library Group." Herger authored the Quin- Cy Library Group and Eco- nomic Stability Act of 1997 that passed 429 to 1 in the House of Representatives. The act, a five-year pilot program, called for con- structing fuel breaks on 40,000 to 60,000 acres of land annually on the Plumas, Lassen and parts of the Tahoe national forests, while simultaneously pro- tecting spotted owl habitat and riparian areas. A simi- lar bill, proposed by U.S. Sen. Dianne Feinstein, worked its way through the Senate, and the Herger-Fein- stein Quincy Library Forest Recovery Act was born. Though the QLG's vision for maintaining healthy forests became law, full im- plementation was never re- alized, partially due to law- suits lodged by environmen- tal groups on nearly every timber sale. The act was extended twice but ended Sept. 30, 2012. Another attempt to ex- tend the act stalled in the Senate and neither Herger, nor members of the QLG, are optimistic that it will move forward. "These are very different political times," Herger said. "There are people who aren't in the mood for the same old, same old. It's not a good backdrop for the Quin- cy Library Group." "It's seen as an earmark," Jackson said. "And they are very unpopular." Earmarks are spending programs that tend to bene- fit just one member of Con- gress and his or her district. Why should more money be allocated to just one corner of Northern California, when the threat of wildfire and the need to maintain healthy forests plague many states? The other issue facing the QLG Act is that it was origi- nally intended as a five-year pilot program. Herger said a pilot pro- gram is used to determine if something will or won't be successful. "You've shown conclusively that it works," Herger said. During the recent Chips Fire, the Forest Service (ac- cording to its own review) was able to halt the fire be- cause of the defensible fuel profile zones that had been created through the pilot. program. Herger told the QLG that the "next huge challenge" it faces is rolling the plan out on a national basis. "You have the proof that it works," he said. QLG member George Ter- hune said that he had been working on just such a plan. It's expensive to thin a for- est and make defensible fuel zones, but Terhune said the money is available it just needs to be spent different- ly. He suggests that the multi- millions that are put into fighting fires need to be put into thinning instead. "It just has to be done up- front," he said. He said the money generated through the thinning process should be placed back into a self- generating fund to pay for more such work, and not simply returned to the gen- eral fund. When Terhune asked Herger ff he would be an ad- vocate, the congressman re- sponded, "You've already convinced me." QLG member Linda Blum added her support. "It costs an awful lot of money for fu- els treatment, but in light of spending $55 million to fight a fire and then finding that the last line of defense was the project (the QLG defensi- ble fuel profile zones)," she said, "it makes sense." "I think this should be sold as a way to save mon- ey," Herger said. "This will pay for itself." Not only will the process provide self-generating rev- enue, but hopefully it will vastly reduce the money needed to combat wildfires that are worsening through: out the West. The group discussed find- ing allies in neighboring Nevada and building a coali- tion to advance the concept. Coates concluded the dis- cussion by saying, "We need to develop a strategy that moves us away from ear- mark to a policy for the Western United States." Terhune will work on a draft proposal and present it at the next QLG meeting, scheduled for Thursday, Dec. 6, at 9 a.m. in the meet- ing room of the Plumas County Library in Quincy. ui 1st presents Annual Saturday, November 3rd open to anyone ages 10 & up Teams 6-8 players minimum 3 girls per team Quincy High School Gym Team Registration @ 2pm Opening Ceremonies @ 2"30pm Team Registration $120 per team Adult Admission $ 5 QES/QHS Students $3 Pick up team entry form @ Careys Creations or Hotspot in Quincy For info Call Lindsa~ 394-7348 To send a legal: To send an advertisement: / /